At Weeunick, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms outlined below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and with all tags intact.
- The return must be initiated within 7 working days from the date of delivery.
- The item must be returned to the address provided on our Contact Us page or mentioned in the footer of this website.
2. How to Initiate a Return
- Email Us: Contact us at weeunick@gmail.com with your order details, including your name, order ID, and reason for return.
- Package the Item: Safely package the item to prevent damage during transit.
- Send the Return: Ship the item to the address mentioned on the Contact Us page or footer. Ensure you retain proof of shipping for reference.
3. Refund Process
Once we receive the returned item, it will be inspected to verify its condition. Refunds will be processed within 7 working days of receiving the item, and the amount will be credited to the original payment method.
Please note:
- Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).
- If the item does not meet the return eligibility criteria, we reserve the right to reject the refund.
4. Non-Returnable Items
The following items are not eligible for returns:
- Items on clearance or final sale.
- Customized or personalized products.
- Products that show signs of use, wear, or damage not caused by us.
5. Exchanges
Exchanges are subject to availability. Please contact us at weeunick@gmail.com to check if an exchange is possible for your order.
6. Contact Us for Queries
If you have any questions or need assistance with your return, feel free to reach out:
- Email: weeunick@gmail.com
- Address: Refer to the Contact Us page or footer of this website.
We value your trust and aim to make your shopping experience with Weeunick seamless and hassle-free!